Welcome to Baddeley Green Surgery
The doctors and staff at Baddeley Green Surgery in Stoke-On-Trent are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.
Baddeley Green Surgery offers suitable disabled access to the surgery.
All calls to and from the surgery are recorded for accuracy and safety.
The NHS continues to be in crisis both locally and nationally. We need your help to support the local hospital and the Practice. We would kindly ask you to consider these before calling the surgery.
YOUR HEALTH IS YOUR RESPONSIBILITY.
We cannot chase up hospital appointments on your behalf. You will have the information and contact details to do this yourself. We do not have a direct line into the hospital to bypass the main switchboard so will be unable to get through int he same way you may experience.
If you are expecting a follow up appointment and have not received one in the time line you expected please contact the hospital department yourself quoting your date of birth and NHS number. This should be on correspondence previously sent to you by the hospital.
We can only expedite appointments if there is a clinical need and your condition has deteriorated since first referral. Expedite letters for any other reason are simply ignored by the hospital as they are totally overwhelmed by the volume of appointments being requested and cannot meet demand. This is why often first appointments are a considerable time after referral.
Vision and Values at Baddeley Green Surgery. We try very hard to provide a service which is SAFE-C
SAFE-C @ BGS
Safe; people are protected from avoidable harm and abuse.
Accessible; services are organised to be available when people need them (responsive).
For the patients; patients are the reason we are here. We are here to help patients (advocate) and to help patients help themselves (enabling).
Effective; the care, treatment and support achieve good outcomes, and are evidence based.
Caring; we treat people with kindness, compassion, empathy, dignity & respect.
(Site updated 09/04/2018)