We have a mixture of routine and urgent appointments. An urgent appointment is for something that cannot wait , for example chest infections, throat infections, exacerbation of asthma or COPD, sick children and patients who are at risk of hospital admission. Urgent appointments are made with the doctor on call and may not be the doctor of your choice.
If you need a sick note we have statuary sick notes at the surgery that will cover you for the first 7 days of your absence and you do not need to see the doctor for these. Ask at reception for details.
We would like to know what you think about our services. Please complete our online survey. Paper copies are available from reception.
Men B Vaccination for babies born from 1st May 2015 will be invited to have a Meningitis B vaccination. Mums are asked to bring paediatric paracetamol to give to their own child at the time of the vaccination as per NHS England guidelines.
Bowel Cancer Screening
Did you know that more than 16,000 people die in the UK from bowel cancer each year?! Are you aged between 60-74? Have you completed and returned your bowel cancer screening kit? If not dont panic, simply ring this number and request a new kit 0800 707 60 60 or ask at Reception if you have any other queries.
Dr Tattum has reduced the amount of clinical sessions that he does at Baddeley Green Surgery which means that there are not as many appointments to see him as there were in the past. Therefore when you ring and request an appointment with Dr Tattum, it will not always be possible to see him and you will be offered an appointment to see one of our other doctors, Dr Kostakoploulou, Dr Asghar or Dr Rowley. To ensure equity, this applies to all patients registered at Baddeley Green Surgery.
Friends and Family Test
We continue to collect data from our patients who give anonymous feedback through the FFT. The standard question is “How likely are you to recommend our GP practice to friends and family if they need similar care and treatment?” There is a multiple choice response. If you would like to give feedback on the care your receive forms are available in the waiting room and at the Reception Desk.
The GP2GP facility provides the ability for patient records to be safely and quickly transferred from one practice to the next as a patient re-registers. This will ensure that there is continuity in the record over time. We are now live for this service.
On Line Registration
There is a wide number of services available on line to save patients time contacting the surgery. Please ask at Reception if you would like more information or to sign up to these services.
We are now using text messaging to remind you of appointments booked. Please make sure we have your up to date mobile numbers.
Electronic Appointment Booking policy
We have the facility within our appointment system to generate a login and password for individual patients which allows them to make an appointment on line. We encourage our patients to register to utilise this service.
It is essential that we manage the demand for appointments to ensure we have capacity for emergencies. We need to make it clear, if this facility is abused by either, overuse for inappropriate attendances, or failing to attend and not cancelling, the surgery reserve the right to disable the login and password.
Please see reception for more details
The practice has reviewed their policy on patient confidentity policy..
How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice . If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.More information can be found here www.nhs.uk/caredata