Latest Improving Practice Report (July 2019) is now available
Please click on "Have your say", then "survey reports" to view. We would really value your views on this survey, to let us know please email email@example.com
BGS is awarded Veteran Friendly Status
We are delighted to become a Veteran Friendly Accredited Practice.
We are awaiting more information from NHS England and NHS Improvement who are collating information to reflect the most up to date resources available.
We will keep you posted.
Many patients want to be involved in providing us with ideas and feedback. The reality is that we all live busy lives and both time, and commitment, is an issue. To help us develop a meaningful PPG (Patient Participation Group) we are embracing modern technology.
If you have a smart phone, are a registered patient at BGS, and are a minimum of 16 years old, you will have received, or are about to receive a text invitation. Please do consider joining the group. Please ensure that we have your current mobile number.
Further information can be found by clicking here.
New telephone system and structure in reception.
Following feedback about problems with the telephone system, we have undertaken an upgrade. If it does all that we were told at the demonstration it should be easier to use and make us more accessible to you with quicker answering times.
At the same time we have moved receptionists answering your calls off the front desk and into the back reception. The receptionist on the front desk will deal only with patients face to face, without the interruption of the ringing telephones. Please do let us know how you find the new arrangements
Important new Research Project
We are taking part in a research project with The National Centre for Mental Health, and the Universities of Cardiff, Swansea and Bangor.
We are trying to understand why some people experience problems with their mental health. We will collect information and samples of genetic, biological, psychological and clinical research.
This will allow us to look for genes and other factors which predispose some of us to mental illness.
The hope is that this study will improve our understanding of these conditions and help find better treatments in the future.
Please do consider taking part if asked. Thank you.
BGS and Age UK Staffordshire
BGS have been running a service with AGE UK for sometime now. Darren is the Co-Ordinator, his role is to help patients live at home as long as possible. He helps patients in areas they may need assistance such as applying for benefits, accessing services and assisting in referrals to outside services. He is very much valued by patients and our practice team.
We have a mixture of routine and urgent appointments. An urgent appointment is for something that cannot wait , for example chest infections, throat infections, exacerbation of asthma or COPD, sick children and patients who are at risk of hospital admission. Urgent appointments are made with the doctor on call and may not be the doctor of your choice.
If you need a sick note we have statuary sick notes at the surgery that will cover you for the first 7 days of your absence and you do not need to see the doctor for these. Ask at reception for details.
We would like to know what you think about our services. Please complete our online survey. Paper copies are available from reception.
Bowel Cancer Screening
Did you know that more than 16,000 people die in the UK from bowel cancer each year?! Are you aged between 60-74? Have you completed and returned your bowel cancer screening kit?
If not don't panic, simply ring this number and request a new kit 0800 707 60 60 or ask at Reception if you have any other queries.
Friends and Family Test
We continue to collect data from our patients who give anonymous feedback through the FFT. The standard question is “How likely are you to recommend our GP practice to friends and family if they need similar care and treatment?” There is a multiple choice response. If you would like to give feedback on the care your receive forms are available in the waiting room and at the Reception Desk.
The GP2GP facility provides the ability for patient records to be safely and quickly transferred from one practice to the next as a patient re-registers. This will ensure that there is continuity in the record over time. We are now live for this service.
On Line Registration
There is a wide number of services available on line to save patients time contacting the surgery. Please ask at Reception if you would like more information or to sign up to these services.
We are now using text messaging to remind you of appointments booked. Please make sure we have your up to date mobile numbers.
Electronic Appointment Booking policy
We have the facility within our appointment system to generate a login and password for individual patients which allows them to make an appointment on line. We encourage our patients to register to utilise this service.
It is essential that we manage the demand for appointments to ensure we have capacity for emergencies. We know that most people use this service responsibly, and find it very convenient. The surgery reserve the right to disable the login and password if there is any misuse of this service. So far we are pleased to report we have never had to disable anyone's log in.
Please see reception for more details
The practice has reviewed their policy on patient confidentity policy..
How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice . If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.More information can be found here www.nhs.uk/caredata