Welcome to Baddeley Green Surgery
The doctors and staff at Baddeley Green Surgery in Stoke-On-Trent are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information under Further Information, at the bottom of the page.
Baddeley Green Surgery Update
The lockdown continues as predicted. The number of people succumbing to the Coronavirus COVID19 internationally is growing and looks set to continue to increase. To date we have had no patient or staff member tested positive for Coronavirus.
The current situation is causing many to experience mental health problems. The continual bombardment with bad news stories, along with social isolation and boredom are all taking their toll.
Locally there is support to be had from Healthy Minds Network on Tel: 0300 123 0907 (option 2) or Staffs Mental Health Helpline 0808 800 2234. Remember if you are under the care of Greenfield Centre you can contact them directly to speak to the Duty Professional Tel: 0300 7900 236.
BADDELEY GREEN SURGERY & THE NEW NORMAL
Restricted access to the Surgery will remain in place for the foreseeable future. All calls to the Surgery will be triaged by reception. A clinician is now stationed in reception throughout surgery hours. This allows us to respond quickly and efficiently to any problems or queries which arise. If the triaging clinician is of the opinion that you or your child need to be examined you will be invited to come to the Surgery. If you arrive by car, please ring reception to let us know you are here, you will then be invited through to a clinical room or the isolation unit in the portable building depending on the symptoms. To minimise the risk of cross infection we ask that any child is accompanied by 1 adult, please leave prams/pushchairs outside of the Surgery. To date this system seems to be working well.
I am glad to report that many more patients are using the email address for non-urgent queries email@example.com. Please do use this email whenever you can as it does help to relieve pressure on the telephone system, and allows us to deal more effectively with medical emergencies.
We were aiming to start childhood immunisations last week but due to staff shortages we were unable to do so. We are planning to restart childhood immunisations this week and parents will be contacted to arrange a time and date. If you feel that your child should have been called for immunisations and has not been then please email us giving the child’s details.
We still have significant problems with staffing, both clinical and administrative, who are self-isolating or caring for others. The receptionists have had to cover colleagues, learn new ways of working and do extra shifts. They have risen to the challenge, and we are not only impressed by them, but also extremely grateful. Quite simply, without them, we could not function.
During the course of a normal week we process and complete multiple forms, most of which are long and complex regarding patients’ applications for insurance, mortgages, loans or for matters relating to employment/fostering/adoption. We do understand that these forms are important. The secretary is receiving a large number of calls requesting urgent completion of these forms. We have written to the companies involved explaining that whist these forms are important, they are not urgent and our priority is delivering safe primary care to our patients. We do promise to complete the forms as soon as we can.
The move from paper prescriptions (FP10s) to electronic prescriptions is now nearing completion, and almost every patient has nominated a pharmacist. If you have not nominated a pharmacist then please ask your regular pharmacist to be the nominated pharmacist for you. To make your life easier (and ours) you can apply to us to have the option to order your prescription online. This is a simple procedure and popular with those who use it. To register please email us and we will do the rest.
BOOKING APPOINTMENTS ONLINE
It was our very firm intention that patients would be able to book 50% of all appointments online by Easter this year. For obvious reasons this service is now withdrawn until further notice.
The Baddeley Green Surgery website is now receiving almost 8,000 hits per month. The working assumption is that people are finding the information contained on the website useful. If you can think of any other features you would like us to add to the website to make it more user friendly or more useful then please email and let us know.
BADDELEY GREEN & SURROUNDING AREAS SUPPORT GROUP
Anthony Munday informs me that leaflet drop has taken place over large areas of Baddeley Green and Stockton Brook informing patients of this important service. If you, or if you know of anyone, who might benefit from this service please, contact Anthony Munday - Tel: 07743 876421 Email: firstname.lastname@example.org
UPDATE ON SERVICES
Cervical smears – the laboratory which was used to process cervical smears has now been given over to dealing with the Coronavirus epidemic. Hence the processing of all cervical smears has ceased for the foreseeable future.
Pill checks – we are now advised by the Royal College of Obstetricians & Gynaecologist Faculty of Reproductive Medicine that we are able to give additional prescriptions for the pill for up to 6 months without seeing the patient. If you could provide us with a reading of your blood pressure and your current weight when requesting this medication by email this would be of enormous help to us.
Zoladex injections – we are mindful that the due date for reinsertion of Zoladex injection is coming around for some patients. We hope to be able to start administering these injections next week, providing of course that we have the staff.
HIGH RISK PATIENTS
We have been advised that the search to identify the group of patients who will be regarded at high risk of contracting severe illness from COVID19 virus has been delayed nationally. I cannot tell you why it has been delayed.
Not leaving your home
Staying at least 2 metres away from other people in your household
We are receiving a lot of phone calls regarding this matter but we are completely in the hands of the organisation who are arranging this search. We have not been able to access any additional information.
Times are tough and look set to get tougher. We continue to make the safety of you, our patients, and our staff our main priority. We are grateful for the forbearance and level of understanding shown to us and the words of encouragement . It helps. As I say to my children, nothing lasts forever.
Every good wish to you all.
DR K T TATTUM
Anthony Munday has created a group of volunteers to help those in our community who might need some help and support with everyday tasks.
The details are below. Please spread the word, especially to those who might find the service useful.
BADDELEY GREEN & SURROUNDING AREA SUPPORT GROUP
Do you or someone you know need support during the coronavirus outbreak?
If so we've got a team of more than 30 trusted volunteers who can help with the following tasks:
Please contact Anthony Munday - Tel: 07743 876421 Email: email@example.com
High Risk Patients
Please be advised the searches to identify the final group of patients at high-risk of severe illness from COVID-19 have been delayed nationally.
If you think you fall into the 'high-risk' category, then we recommend you follow the guidance issued by the government to protect yourself.
- Not leaving your home
- Staying at least 2m away from other people in your house
Please do not raise a query regarding this with a member of the team. We are receiving a high volume of calls and must prioritise those patients who are unwell and need medical assistance.
Baddeley Green Surgery Update – 23.3.2020
The aim of this webpage update is to keep you fully appraised of recent events at Baddeley Green Surgery and explain how this affects the service we provide to you. As always our prime concern is the safety of our patients and our staff.
Last week we have radically changed the way the system works. There is now a clinician allocated to work alongside the receptionist to triage patients. So far this seems to have worked well. We have been dealing with over 500 calls per day and managing to deal with most queries over the telephone. We plan to continue with this triaging system for the foreseeable future.
Suspected Corona Virus
Please remember if you have a cough, high temperature or flu like symptoms contact 111 either online at 111.nhs.uk/Covid-19 or by dialling 111. Please do not go to a pharmacy, hospital or attend a GP Surgery.
In order to minimise the risk of cross infection we have in accordance with government guidelines suspended non –essential services however, we are planning to reintroduce important services such as childhood immunisations as soon as we can. We are aware that the delay in immunising children is causing parents some understandable anxiety. We will contact parents when we know how we are going to arrange this in detail. Prior to attending for the immunisations you will be asked a series of screening questions. We will also ask that only 1 parent comes with the child. You will probably be asked to wait in the car on the car park until you can be admitted into the Surgery. The aim is to have 1 child 1 parent at a time in the Surgery to minimise the risk of cross infection. As soon as we know more detail we will contact you.
No member of staff at Baddeley Green Surgery has tested positive for Corona Virus. Our staff are taking a very sensible approach to the risk of cross infection and several members of staff are self isolating because of pre-existing conditions or a household member being unwell. This is a very fluid situation and is changing day-by-day. We have formed contingency plans with other member Practices of the Whitfield Primary Care Group. It is our firm intention to ensure you are provided with continuing Primary Care Services during this pandemic.
We are no longer issuing paper prescriptions (FP10), all prescriptions will now be issued electronically (EPS). If you have not already done so please nominate a pharmacist to receive your prescriptions. You can nominate a pharmacist by contacting the pharmacist by telephone to ask that they be your nominated pharmacist.
Self Isolation Certificates
You can issue a self-isolation certificate to give to your employer. Please follow this link There is no need for any documentation from a GP in cases of self isolation.
We are increasingly relying on text messaging to keep you informed of results, appointments and announcements. We are mindful that a small proportion of our patients do not have mobile phones and we would therefore respectfully ask that those of you who do keep the ones who are less technically savvy appraised of current information regarding the service we provide.
Inevitably getting through to the Surgery by telephone is and will remain difficult given the huge increase in numbers contacting us. If your query is of a non-urgent nature might I suggest you send an email to firstname.lastname@example.org We aim to answer your email within 2 working days. Please do not use the email to request visits or for any medical emergency.
Anxiety and Worry About the Pandemic and Coping with Isolation
There is no escaping the fact that for many these are worrying times and we are already seeing patients who are struggling with anxiety and are worried. The World Health Organisation has recommended that you keep to the facts. A good source for objective facts is NHS website. If you feel that you need help with worry or anxiety then there are 2 numbers you might wish to contact – Healthy Minds Network 0300 123 0907 (option 2) or Staffs Mental Health Helpline 0808 800 2234.
Please use the following link for further information on mental health and wellbeing during this time.
We have been advised to temporarily suspend all routine cervical smears. As of today no new cervical smears will be collected and transported to the hospital. If you are due for a smear we will contact you when the situation resolves and we are advised to resume taking smears.
Finally, I wish to reiterate that our first and prime concern is the safety of you, our patients, and our staff. The level of support and understanding we have seen is nothing short of remarkable and for this all of us are immensely grateful. Please rest assured that we are doing our absolute best and everything within our power to get through this crisis as smoothly and safely as possible.
Every good wish to you all.
DR K T TATTUM
Baddeley Green Surgery Announcement .
Emergency measures 14.03.2020.
Because of the current Corona virus Pandemic we need to change the way we operate the service we provide. We do not know at this stage for how long these changes will be in place.
Please be assured that our primary concern is for the safety of all our patients, and staff, at all times.
We need to reduce to an absolute minimum the number of patients coming to the practice.
If you think you may have Corona Virus infection log into
They will tell you what to do next.
If you have an urgent medical problem other than respiratory infection please ring the surgery. Your call will be triaged and you will be advised accordingly.
Please do not come to the surgery. The door will be closed and you will not be able to gain access.
All routine procedures, annual checks, baby checks, baby immunisations, postnatal checks, travel vaccinations, minor surgery, coil fittings, contraceptive implants, etc. have been suspended until further notice.
We will endeavour to keep you up to date at all times.
Please share this message with others who might not have access to modern technology.
Every good wish to you all.
Dr. Keith Tattum
BA(Special Hons), MB,ChB, FRCGP, DRCOG, DFFP, Cert EW.
Get an isolation note
Use this service if you have to stay at home because of coronavirus and you need a note for your employer.
Before using this service, make sure you have checked the coronavirus advice on the NHS website.
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
You can also use this service for someone else.Start now
Before you start
If you are not sure if you need to stay at home, get the latest NHS advice on coronavirus.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
Do not go to a GP surgery, pharmacy or hospital.
Use the 111 coronavirus service
Only call 111 if you cannot get help online.
How long to stay at home
- if you have symptoms of coronavirus, you'll need to stay at home for 7 days
- if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible
Read the advice about staying at home.
For information on:
Extended Primary Care Service
If all appointments at the surgery have been taken, or if its more convenient for you to see a GP, Practice Nurse, or Health Care Support Worker out of hours or at weekends it may be possible to arrange a pre-bookable appointment on your behalf with the Extended Primary Care Service. The service is there for you so you can book for routine things such as cervical smear, pill check, any long term condition annual review e.g.. asthma, COPD, diabetes. suture removal. The medical and nursing staff will have full access to your medical notes, so they will know your history. They will record the consultation, finding and actions in the notes, and we will be able to see at BGS the next day.
We would like to advise our patients that we are now able to provide appointments on Saturday mornings. The surgeries are being delivered by our local Network of practices (Orchard Surgery, Millrise Medical Practice and Baddeley Green Surgery) as part of a new government initiative. The location of the appointment will rotate between the practices so you may be offered an appointment at any of the 3 surgery premises. We are able to offer a range of appointments types as the sessions will be staffed by a combination of GP’s, Practice Nurses, Nurse Practitioners and Health Care Assistants. The staff working may not always be your regular GP or Nurse, however they are all local to the area. This is part of a new way of working for practices and we hope that our patients will benefit from these additional appointments. Thank you
Our guiding principles for providing care, is a service which is SAFE-C.
SAFE-C @ BGS
Safe; people are protected from avoidable harm and abuse.this
Accessible; services are organised to be available when people need them (responsive).
For the patients; patients are the reason we are here. We are here to help patients (advocate) and to help patients help themselves (enabling).
Effective; the care, treatment and support achieve good outcomes, and are evidence based.
Caring; we treat people with kindness, compassion, empathy, dignity & respect.
Please tell us if you are a Carer.
Who is a Carer? It is someone of any age, who provides unpaid support to a family member or friend who could not manage without this help.
Why do we need to know? Our services are designed with you and your needs as a Carer in mind. For example we can offer you telephone appointments if your caring responsibilities mean you cannot leave the person you care for at home. Flexibility on appointment times where possible, information about local carers support services and an annual Health Check and flu jab.
The practice carers lead is Theresa Barnett (Receptionist). Please contact Theresa if you have any queries about our support for carers. She will be happy to help and will treat the conversation in the strictest confidence.
CHOOSE SELF CARE
Feeling under the weather? Please help our NHS to use resources sensibly and always choose self care and pharmacy first for the treatment of common health conditions.
What are the benefits of using pharmacies?
- It prevents unnecessary GP appointments for common conditions.
- Access to pharmacies is easier and sometimes quicker than waiting for a GP appointment.
- Pharmacies are open out of hours, like late nights and at the weekend, which is convenient for people who work or when the GP practice is closed.
Please click on the link below for further information:
Please look under the news heading to see the latest developments @ BGS
National computer issues
Due to intermittent failure of many NHS computer systems nationally we want to ensure that all investigations/referrals have been enacted appropriately. If you feel you haven’t heard from us regarding an investigation/referral we were arranging for you please contact us. We apologise for any disruption you may have encountered.
(Site updated 31/03/2020)