Friends of Baddeley Green Surgery, a registered charity (number 1076151), was formed in 1998 to provide feedback and guidance regarding the services provided, and oversee the monies and donations made to the charity, used to buy equipment not normally found in practices for the benefit of patients. The unexpected passing of the chairman, followed by serious illness of some of the members, left FOBS struggling to fulfil it's obligations, though it still oversees the charitable aspects.
At the same time we became aware that the practice demographic was changing, and we needed to obtain the views of several new groups. To this end we have tried to establish a traditional Patient Participation Group (PPG), which met at the surgery, and a virtual group, where the prime method of communication was email. Sadly, in both cases, interest was muted from the start and soon diminished. At the last meeting no members attended.
There is no obligation for a surgery to have a PPG, but we genuinely believe knowing your views on the services and facilities we provide is crucial, if we are going to maintain and improve standards. We continue to get feedback from The Friends and Family Test, The doctor's Patient Satisfaction Surveys, NHS Choices and private surveys which we commission, along with letters and cards sent to us, and of course comments made to us in the surgery.
All this feedback helps us, but we really do need more qualitative, and non structured information. To this end we are introducing BGSWhatsappPPG. If you have a mobile phone, and you have given us the number, providing you are registered at BGS and 16 years old or over, you will receive a message via Mjog, asking you to join the group. If we haven't got your number, there are application forms in reception.
We really do hope this allows you to give us your views, on a regular bases, with the minimum of effort. Please do consider accepting the invitation to help us improve.