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UPDATE 22 JULY 2020

I do hope you are managing to keep abreast of the ever changing regulations with regards to the Corona Virus.  One of the changes which will soon affect most of us will be the necessity to wear a face covering in shops and supermarkets in England from 24 July 2020.  The rules will not apply to shop workers. 

Flu Vaccinations:

We are already planning the flu vaccination campaign for this Autumn.  This year it is more important than ever to ensure that you receive the flu vaccine if you are eligible.  Everyone must endeavour to minimise the risk of contracting flu.  Obviously, you can significantly reduce your risk by having the flu vaccine and I would urge you in the strongest way possible to arrange to have the vaccine if you are eligible.

How will it work at Baddeley Green Surgery?

We plan to offer flu vaccines as soon as they become available.  The provisional date we have for delivery is 14 September 2020.  We have already pencilled in appointments for the vaccinations into our planner.  In order to improve patient safety and reduce the risk to patients and staff of cross-infection we will be performing the immunisations from a gazebo structure which will be situated in the car park over on the disabled parking spaces between the end of the Surgery and the portakabin.  Please park off site, walk to the Surgery and  follow the directions to the gazebo.  This is of course very much reliant on reasonable weather.

Blood tests:

Getting a blood test performed in the community is still proving to be a difficult and frustrating task.  University Hospital of North Midlands have increased the number of slots available but we are still hearing stories on a regular basis of patients ringing multiple times to try and secure an appointment.  Fundamentally, this is the only system which is available to us.  On the bright side we are told that the number of appointments is to increase yet further and that an online booking service will soon become available. 

Pathology Samples:

When we have requested pathology samples (urine/stools/swabs etc) it is important to get these samples to the laboratory and processed as soon as possible. Samples are normally collected by 1pm Monday-Friday.  If you have a sample you can leave it in the new sample box by the back door.  If your sample is provided after 1pm you can  take it  to Cobridge Health Centre where the last collection leaves at 4.45pm.

Urine Samples:

We do seem to be getting an increasing number of urine samples put into the Practice Sample Box.  Often the bottles are unlabelled and we have no idea who the sample relates to and there is no clinical information at all.  We simply cannot process such samples.  If you have contacted the Surgery and you are asked to provide a sample please ensure that it is in the appropriate bottle with the details filled out and that you give as much information as possible to the receptionist so this can be entered onto your notes.  The receptionists have a checklist  to ensure the clinician has all the relevant information. 

Sharps Boxes:

Might I respectfully remind patients that we cannot accept sharps boxes.  We have had a directive from NHS England stating that the disposal of sharps boxes remains the responsibility of the local authority.  Please contact the council to seek further information.

Mental Health:

It is obvious to all of us at Baddeley Green Surgery that we are seeing increasing numbers of patients who are suffering with mental health problems.  Once again I would like to remind you of the contact details for the mental health services locally;

  • Healthy Minds Tel: 0300 123 0907 (option 2) or info@healthy-minds.co.uk
  • Young Minds have a useful guide regarding Coronavirus and mental health

https://youngminds.org.uk/find-help/looking-after-yourself/coronavirus-and-mental-health/

 

Stem 4 are newcomers and offer advice and a number of topics including eating disorders, anxiety and depression in young people. 

https://stem4.org.uk/?gclid=Cj0KCQjwlN32BRCCARIsADZ-J4uk_naBVXEBW_ocyexTN2Of5aL3-iLgCVOkZGZ7DH6qK0elYAiRX84aAgxmEALw_wcB

  • For parents of children who are struggling contact Mind who will signpost and advise how to get support

 https://www.mind.org.uk/information-support/for-children-and-young-people/coronavirus/supporting-your-teens-wellbeing-during-coronavirus/

 

  • The NSPCC also offer help on how to manage and support children with special educational needs and ongoing mental health issues through this difficult time.

https://www.nspcc.org.uk/keeping-children-safe/coronavirus-advice-suppport-children-families-parents/

 

One factor which is associated with mental health problems is financial difficulties. This is understandable in this very difficult time.  If you are worried about money then might I direct you to contact the Citizens Advice Bureau on Tel: on 01782 408625 or email moneyadvice@snscab.org.uk

This is a confidential FREE service for money and /or debt advice. I know that several patients have already found this service to be extremely useful.

Clinician Appointments:

We are still doing 90% of all consultations by telephone.  If you wish to speak with a GP please do ring to make an appointment.  The Doctor who is working in reception is, for the most part, dealing with urgent problems and cannot be readily available to discuss routine matters. If you need to consult with a Doctor on the same day, please ring at 8.00am or 1.30pm when slots become available.  Face to face consultations can be arranged if the Doctor feels this is clinically indicated.

I will of course keep you updated on all future developments.  Thank you for your continued support.

Stay Safe.

Every good wish to you all.

DR K T TATTUM

Electronic Appointment Booking policy

We have the facility within our appointment system to generate a login and password for individual patients which allows them to make an appointment on line. We encourage our patients to register to utilise this service.

It is essential that we manage the demand for appointments to ensure we have capacity for emergencies. We know that most people use this service responsibly, and find it very convenient.  The surgery reserve the right to disable the login and password if there is any misuse of this service. So far we are pleased to report we have never had to disable anyone's log in.

Please see reception for more details

Domestic Abuse Information

If you feel you are a victim of Domestic Abuse there is help out there for you.  Please see the following link for further information.

http://www.new-era.uk

REQUESTS FOR SICK NOTES AND THE COVID 19 PANDEMIC

For any period of illness up to seven days, patients can self certify. You can download a self certificate (SC2) from the internet, complete it, and hand it in to your employer. When a patient has had more than seven continuous days off sick due to illness, then the rules state that a GP can issue a fit note (med3). 

Inevitably in the current climate many patients are required to self isolate/quarantine themselves at home for any of the reasons outlined by the government, even in the absence of any symptoms of an illness. In such cases a GP cannot issue a med3, because the time off work is not due to an illness. It is a precaution to avoid transmission of any infection which is yet to produce symptoms. The expectation is that your employer will understand your situation and be empathic. 

Every good wish to you all.

Appointments for blood tests during the Covid 19 pandemic

From Monday 23rd March, Pathology will convert all walk-in phlebotomy services at Bradwell Hospital, Meir Primary Care Centre, Cobridge Community Health Centre, Bentilee Health Centre, and Leek Moorlands Hospital to bookable appointments.  This is to reduce the number of patients congregating in the waiting areas to support government recommendations on social distancing and ensure that older or vulnerable patients requiring phlebotomy can access appropriate local services.  Pathology will continue to deliver the existing bookable phlebotomy clinics.

To book a phlebotomy appointment please telephone 01782 674242.  The community walk-in phlebotomy service is temporarily no longer available.  Lines are open Monday to Friday 09:00 - 17:00.  The appointment line will instruct you to arrive as close to your appointment time as possible, and not to attend if unwell with either a new persistent cough and/or a raised temperature.

Clinical Pharmacist

As part of our Primary Care Network involvement from the 1st April 2020 we will have a Clinical Pharmacist.  Mr Edward Upton will be working at the practice on a Wednesday morning and will be able to offer medication reviews to patients. These review appointments are up to 30 minutes long and patients are advised to bring all their medicines with them if possible. If you have any problems with your medicines, are unsure why you are taking them or would like to discuss to see if any can be stopped then contact the reception team to book an appointment.”

New Phlebotomy Services

For obvious reasons, most of our patients find Cobridge the most convenient place to have blood taken, but do remember Leek and Bentilee have open access during the specified opening times, and patients tell us they tend to be less busy.

Latest Improving Practice Report (July 2019) is now available

Please click on "Have your say", then "survey reports" to view. We would really value your views on this survey, to let us know please email baddeleygreen.surgery@nhs.net

BGS is awarded Veteran Friendly Status

We are delighted to become a Veteran Friendly Accredited Practice. 

We are awaiting  more information from NHS England and NHS Improvement who are collating information to reflect the most up to date resources available.

We will keep you posted.

NHS health care for the Armed Forces community

Personalised Care for Veterans Patient Information

BGSWhatsAppPPG

Many patients want to be involved in providing us with ideas and feedback. The reality is that we all live busy lives and both  time, and commitment, is an issue. To help us develop a meaningful PPG (Patient Participation Group) we are embracing modern technology.

If you have a smart phone, are a registered patient at BGS, and are a minimum of 16 years old, you will have received, or are about to receive a text invitation. Please do consider joining the group. Please ensure that we have your current mobile number.

Further information can be found by clicking here.

New telephone system and structure in reception.

Following feedback about problems with the telephone system, we have undertaken an upgrade. If it does all that we were told at the demonstration it should be easier to use and make us more accessible  to you with quicker answering times.

At the same time we have moved receptionists answering your calls off the front desk and into the back reception. The receptionist on the front desk will deal only with patients face to face, without the interruption of the ringing telephones. Please do let us know how you find the new arrangements

Important new Research Project

We are taking part in a research project with The National Centre for Mental Health, and the Universities of Cardiff, Swansea and Bangor.

We are trying to understand why some people experience problems with their mental health. We will collect information and samples of genetic, biological, psychological and clinical research.

This will allow us to look for genes and other factors which predispose some of us to mental illness.

The hope is that this study will improve our understanding of these conditions and help find better treatments in the future.

Please do consider taking part if asked. Thank you.

BGS and Age UK Staffordshire

BGS have been running a service with AGE UK for sometime now.  Darren is the Co-Ordinator, his role is to help patients live at home as long as possible.  He helps patients in areas they may need assistance such as applying for benefits, accessing services and assisting in referrals to outside services.  He is very much valued by patients and our practice team.

Appointments:

We have a mixture of routine and urgent appointments. An urgent appointment is for something that cannot wait , for example chest infections, throat infections, exacerbation of asthma or COPD, sick children and patients who are at risk of hospital admission. Urgent appointments are made with the doctor on call and may not be the doctor of your choice.

If you need a sick note we have statuary sick notes at the surgery that will cover you for the first 7 days of your absence and you do not need to see the doctor for these. Ask at reception for details.

We would like to know what you think about our services.  Please complete our online survey. Paper copies are available from reception.

Bowel Cancer Screening

Did you know that more than 16,000 people die in the UK from bowel cancer each year?! Are you aged between 60-74? Have you completed and returned your bowel cancer screening kit?

If not don't panic, simply ring this number and request a new kit 0800 707 60 60 or ask at Reception if you have any other queries.

Friends and Family Test

We continue to collect data from our patients who give anonymous feedback through the FFT. The standard question is “How likely are you to recommend our GP practice to friends and family if they need similar care and treatment?” There is a multiple choice response. If you would like to give feedback on the care your receive forms are available in the waiting room and at the Reception Desk. 

GP2GP

The GP2GP facility provides the ability for patient records to be safely and quickly transferred from one practice to the next as a patient re-registers.  This will ensure that there is continuity in the record over time.   We are now live for this service.

 

On Line Registration

There is a wide number of services available on line to save patients time contacting the surgery. Please ask at Reception if you would like more information or to sign up to these services.

We are now using text messaging to remind you of appointments booked. Please make sure we have your up to date mobile numbers.

The practice has reviewed their policy on patient confidentity policy..

How information about you helps us to provide better care

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice . If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.More information can be found here www.nhs.uk/caredata

 

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