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Practice Management

Ms Rachel Thornley (f)

Practice Manager

The practice manager has the overall responsibility for all administrative tasks and is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Other duties are ensuring the smooth daily operation of the surgery to a high standard and maintain a high performance by the staff. She is the focal point for any management matters concerning the practice.

Ms Wendy Goldstraw (f)

Reception Manager

Administration

Mrs Helen Alcock (f)

Data Quality Administrator

Miss Megan Doig (f)

Medical Administrator

Miss Lyndsey Plumpton (f)

Readcoding Administrator

Reception

Mrs Karen Scarlett (f)
Mrs Theresa Barnett (f)
Mrs Karen Rogers (f)
Mrs Sandra Towler (f)
Miss Katie Jones (f)
Nicole Fitzgerald (f)

Receptionist Apprentice

The Receptionists provide an important link for patients with the practice, they are are your initial contact point for general enquiries.  They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries and other administrative duties.

Secretaries

Mrs Paula Grocott (f)

The medical secretary assists the doctors with their letters and referrals. They also action requests for access to medical records from individuals, employers and insurance companies (written patient consent is always required in the case of third party requests). If you have a query regarding a referral you've discussed with a doctor, then the medical secretary is often a good first point of contact.

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